{"xsrfToken":"387a0425874be319b9f3775d486a2830e94ff3c2_lout","branding":{"id":"23","key":"apsfbt","name":"Atlassian Product Support for Business Teams","portalBaseUrl":"/servicedesk/customer/portal/23"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"23","key":"apsfbt","projectId":10022,"serviceDeskId":23,"name":"Atlassian Product Support for Business Teams","description":"<p>Welcome! You can raise a request for Atlassian Product Support for Business Teams using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","onlyPortal":false,"reqTypes":[{"id":"114","name":"Request Atlassian product team assistance with Jira Service Management for business teams","descriptionHtml":"","callToAction":"Request Atlassian product team assistance with Jira Service Management for business teams","introHtml":"<p>Would you like the Atlassian product team's support in setting up Jira Service Management for a business team within your organisation? Let us know a little bit about yourself.</p>","icon":10549,"iconUrl":"https://earlyaccessprogram.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[24],"key":""},{"id":"115","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://earlyaccessprogram.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[114]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APSFBT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODEyNmM4MS00ZmQzLTRmNjEtODc2OC0wYjE1MGQwOTI1Y2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE3MTY0OTQsIm5iZiI6MTcxMTcxNTI5NH0.JW9Qo4T1NVqkla-t2oUxbLWXT8ICKUdzCpSEA7Rf7-0","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"a8126c81-4fd3-4f61-8768-0b150d0925cd","tokenDurationInMins":20}},"reqCreate":{"id":114,"projectId":10022,"form":{"name":"Request Atlassian product team assistance with Jira Service Management for business teams","descriptionHtml":"","callToAction":"Request Atlassian product team assistance with Jira Service Management for business teams","intro":"<p>Would you like the Atlassian product team's support in setting up Jira Service Management for a business team within your organisation? Let us know a little bit about yourself.</p>","instructions":"","icon":10549,"iconUrl":"https://earlyaccessprogram.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10047","fieldConfigId":"10144","label":"First name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Requested Support from Atlassian in Setting Up Jira Service Management for Business Teams"]},{"fieldType":"text","fieldId":"customfield_10048","fieldConfigId":"10145","label":"Last name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10060","fieldConfigId":"10160","label":"Where do you work? ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","fieldId":"customfield_10065","fieldConfigId":"10166","label":"How many employees work at your company? ","description":"If you don't know, an approximate guess is perfectly fine!","descriptionHtml":"<p>If you don't know, an approximate guess is perfectly fine!</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10120","label":"1-10","selected":false,"children":[]},{"value":"10121","label":"11-25","selected":false,"children":[]},{"value":"10122","label":"26-50","selected":false,"children":[]},{"value":"10123","label":"51-100","selected":false,"children":[]},{"value":"10124","label":"101-250","selected":false,"children":[]},{"value":"10125","label":"251-1000","selected":false,"children":[]},{"value":"10126","label":"1001-5000","selected":false,"children":[]},{"value":"10127","label":"Over 5000","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"checkbox","fieldId":"customfield_10061","fieldConfigId":"10161","label":"Which department would you be setting up this service desk for? ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10101","label":"Human Resources (HR)","selected":false,"children":[]},{"value":"10102","label":"Finance","selected":false,"children":[]},{"value":"10103","label":"Analytics","selected":false,"children":[]},{"value":"10104","label":"Sales","selected":false,"children":[]},{"value":"10105","label":"Design","selected":false,"children":[]},{"value":"10106","label":"Legal","selected":false,"children":[]},{"value":"10107","label":"Marketing","selected":false,"children":[]},{"value":"10108","label":"Catering","selected":false,"children":[]},{"value":"10109","label":"Fleet","selected":false,"children":[]},{"value":"10110","label":"Facilities","selected":false,"children":[]},{"value":"10111","label":"Business operations","selected":false,"children":[]},{"value":"10112","label":"Customer support","selected":false,"children":[]},{"value":"10113","label":"Events","selected":false,"children":[]},{"value":"10114","label":"IT","selected":false,"children":[]},{"value":"10115","label":"DevOps","selected":false,"children":[]},{"value":"10116","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10062","fieldConfigId":"10162","label":"If other, could you describe the department in your own words? ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10066","fieldConfigId":"10167","label":"What kind of help are you looking for?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10143","label":"Successfully launching a service desk","selected":false,"children":[]},{"value":"10128","label":"Request types","selected":false,"children":[]},{"value":"10129","label":"Workflows","selected":false,"children":[]},{"value":"10130","label":"Custom fields","selected":false,"children":[]},{"value":"10131","label":"Portal and help centre","selected":false,"children":[]},{"value":"10132","label":"Email","selected":false,"children":[]},{"value":"10133","label":"JSM Chat","selected":false,"children":[]},{"value":"10134","label":"User and customer management","selected":false,"children":[]},{"value":"10137","label":"Notifications","selected":false,"children":[]},{"value":"10144","label":"Roles and permissions","selected":false,"children":[]},{"value":"10138","label":"Automation","selected":false,"children":[]},{"value":"10139","label":"Assets","selected":false,"children":[]},{"value":"10140","label":"Knowledge base","selected":false,"children":[]},{"value":"10141","label":"Team-managed projects","selected":false,"children":[]},{"value":"10142","label":"Other","selected":false,"children":[]}]},{"fieldType":"textarea","fieldId":"customfield_10067","fieldConfigId":"10168","label":"If other, could you describe what kind of help you are looking for? ","description":"Please provide as much detail as you can","descriptionHtml":"<p>Please provide as much detail as you can</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Is there anything else you'd like us to know? ","description":"If you have any specific things you would like to know, please ask! We'd love to be better prepared so we can better support your needs. This includes adding the details of any additional stakeholders you'd like us to involve.","descriptionHtml":"<p>If you have any specific things you would like to know, please ask! We'd love to be better prepared so we can better support your needs. This includes adding the details of any additional stakeholders you'd like us to involve.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/23/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/23/validate/114","calendarParams":{"firstDay":0,"date":"2024-03-29T12:28:14+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODEyNmM4MS00ZmQzLTRmNjEtODc2OC0wYjE1MGQwOTI1Y2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE3MTY0OTQsIm5iZiI6MTcxMTcxNTI5NH0.JW9Qo4T1NVqkla-t2oUxbLWXT8ICKUdzCpSEA7Rf7-0","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"a8126c81-4fd3-4f61-8768-0b150d0925cd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}